Job Description

About Us:
Hashtag Infosystem Is an “Information Technology Services” & “Outsourcing” Based Company with Wide Experience & Technical Expertise in India.

Job Location: Surat, Gujarat
Salary: 20K to 40K
Experience: Min 1 Year
Qualification: Min Graduate
Interview Timing: 10:00 am to 8:00 pm ( Mon to Sat )

Available Shifts:
9:30 am to 9:30 pm ( Day )
9:30 am to 7:30 am ( Day )
11:30 am to 9:30 pm ( Day )
9:30 pm to 9:30 am ( Night )
9:30 pm to 7:30 am ( Night )
11:30 pm to 9:30 am ( Night )

Skills & Requirements:
Fluent English Speaking is Mandatory.
Good Communication Skills.
Good Knowledge about MS Word, MS Excel, Email Handling.

Roles & Responsibilities:
– To update and prepare summary incident reports on critical/complex/Major incidents suitable for internal and external management review.
– To examine the incident through phone-calls or e-mails.
– To analyse the technical skill set of the team by reviewing the incidents on daily basis.
– To perform the quality checks of clarify incidents ensuring the  updates are done as per the customer and service excellence expectations, ensuring templates are followed.
– Maintain / Update Weekly report.
– Collaborate with key persons to ensure clarity of the specifications.

Skills Required

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